Customer Support Specialist Needed for Live Chat, Email Support & Ticket Resolution

We are looking for a dedicated Customer Support Specialist to handle live chat inquiries, email communication, and ticket resolution. You will be the first point of contact for customers, so strong communication skills, patience, and attention to detail are essential.

Your role will involve managing customer issues, collecting required details, escalating technical problems to the appropriate team, and ensuring customers feel heard and supported. You’ll maintain a structured workflow using our ticketing system and communicate updates clearly and professionally.

This position requires a blend of traditional customer service discipline and modern digital communication skills. If you enjoy helping people, solving problems, and keeping systems organized — you’ll fit perfectly in this role.

Key Responsibilities:

Respond to live chat messages in real-time

Handle customer emails with clear and friendly communication

Create, track, and close tickets using the support system

Provide quick responses while maintaining high accuracy

Escalate critical issues to technical departments

Maintain logs of all customer interactions

Share daily support summary with the team

Maintain customer satisfaction scores

Required Skills:

Customer Support, English Communication, Email Handling, Customer Service, Ticket Management

Tools:

Zendesk / Freshdesk

Gmail / Outlook

CRM tools

Slack / Microsoft Teams

Google Sheets

Deliverables:

Daily chat summary

Ticket resolution logs

Weekly customer satisfaction report

Organized email folders

Issue escalation report