Virtual Assistant for Daily Administrative, Business, and Customer Support Tasks

We are looking for a highly organized, detail-oriented Virtual Assistant who can take charge of daily operations, handle administrative workflows, support customers, and assist in managing business tasks across multiple online projects.

This role involves a combination of admin support, customer service, data entry, research, scheduling, email handling, and documentation. You will be supporting managers, clients, and teams by keeping everything running smoothly behind the scenes.

We work with e-commerce, SAAS, digital marketing, and service-based businesses — so flexibility and quick learning are crucial. You must be comfortable switching between tasks, communicating professionally, and managing deadlines consistently.

This is an ongoing role with long-term potential for candidates who show reliability, ownership, and excellent communication. A positive attitude, problem-solving mindset, and proactive work style are key to success here.

Key Responsibilities

Manage emails, messages, support tickets, and client communication

Schedule meetings, appointments, and calendar events

Perform data entry, file management, and document organization

Conduct online research and compile information into reports

Coordinate with teams using tools like Slack, Trello, ClickUp

Prepare spreadsheets, presentations, and client documents

Handle customer inquiries with professionalism and clarity

Update website content or product listings when needed

Assist with order tracking, follow-ups, and customer satisfaction

Create weekly progress reports and summaries

Maintain CRM systems with accurate data updates

Help manage social media content posting or scheduling

Track tasks, deadlines, and deliverables for the team

Process invoices, receipts, or basic bookkeeping tasks

Provide administrative support for daily business activities

Required Skills

2 or more years of experience as a Virtual Assistant or Admin Executive

Strong communication skills in English (written and spoken)

Proficiency in Google Workspace (Sheets, Docs, Slides)

Familiarity with task management tools (Trello, Asana, Notion, ClickUp)

Ability to manage emails and calendars efficiently

Strong research and documentation skills

Fast typing speed and accuracy

Basic knowledge of CRM systems

Ability to multitask and prioritize work under deadlines

Customer service etiquette and conflict resolution abilities

Attention to detail and strong organizational habits

Problem-solving mindset with proactive thinking

Understanding of basic bookkeeping or record management

Comfortable with handling confidential information

Professional attitude and consistent reliability

Tools & Technologies

Google Workspace (Docs, Sheets, Calendar)

Microsoft Office (Word, Excel, PowerPoint)

Task Tools: Trello, Asana, ClickUp, Notion

Communication: Slack, Zoom, Microsoft Teams

Email: Gmail, Outlook

CRM Tools: HubSpot, Zoho, Salesforce

Documentation Tools: Notion, Evernote, OneNote

File Management: Dropbox, Google Drive

Deliverables

Organized documents, spreadsheets, and reports

Managed inbox, communication logs, and schedules

Weekly summary of tasks, progress, and pending items

Customer service follow-ups and ticket resolutions

Updated CRM entries and client databases

Accurate record-keeping and timely task delivery

Two revision cycles for each major task

Daily or weekly check-ins depending on workload

Budget Options

Hourly Rate: 15 to 40 per hour

Project Based: 500 to 2,500 depending on scope

Monthly Retainer: 1,000 to 3,500 per month for ongoing support

Timeline

Week 1: Onboarding, workflow understanding, and tool setup

Weeks 2 to 4: Task handling, communication management, and reporting

Ongoing: Daily assistance, support, and process optimization

Success Metrics

Timely and consistent task delivery

Clear communication and professional handling of requests

High customer satisfaction with responses and coordination

Reduced workload for executives and teams

Improved organization of documents and calendars

Minimal errors and maximum reliability

Ideal Candidate Profile

You are organized, proactive, calm under pressure, and excellent at communication. You enjoy helping others, managing workflows, solving small problems quickly, and keeping business operations running efficiently.

You take ownership of your work and bring a positive, can-do attitude every day.

How to Apply

Please include:

Your CV or experience summary

Any tools you are familiar with

Examples of reports, documents, or admin tasks you’ve handled

Your preferred working hours and rate

A short note describing why you’re a good fit

Shortlisted candidates will be contacted within 48 hours for a quick communication and skill assessment.