$10,000.00 Fixed
We're looking for a friendly and professional Customer Service Representative to provide exceptional support to our customers through multiple channels including email, live chat, and phone.Key Responsibilities:
Respond to customer inquiries via email, chat, and phone
Resolve customer complaints and issues promptly
Process orders, returns, and refunds
Provide product information and recommendations
Track and document customer interactions in CRM
Escalate complex issues to management
Follow up with customers to ensure satisfaction
Maintain positive customer relationships
Meet response time and satisfaction targets
Required Skills:
2+ years of customer service experience
Excellent written and verbal communication
Strong problem-solving abilities
Patience and empathy with customers
Multi-tasking and time management
CRM software experience (Zendesk, Freshdesk, Salesforce)
Typing speed of 40+ WPM
Positive attitude and professionalism
Conflict resolution skills
Support Channels:
Email support
Live chat support
Phone support
Social media messages
Ticket management system
Help desk portal
Tools & Software:
CRM platforms (Zendesk, Freshdesk, Intercom)
Help desk ticketing systems
Live chat software
Email management tools
Knowledge base systems
Phone systems (VoIP)
Key Performance Metrics:
First response time (<2 hours)
Resolution time (<24 hours)
Customer satisfaction score (CSAT >90%)
Ticket volume handled
Quality assurance scores
Work Schedule:
Full-time or part-time
Flexible shifts available
Weekend availability (if needed)
Remote work opportunity
Deliverables:
Timely customer responses
Accurate issue resolution
Detailed ticket documentation
Weekly performance reports
Customer feedback summaries
Budget: $12 - $30/hourTimeline: Ongoing (long-term position)
- Proposal: 0
- More than 3 month
