Virtual Assistant for Administrative, Customer Support & Daily Operations

We’re hiring a dependable and detail-oriented Virtual Assistant to support our daily business operations, handle administrative tasks, assist with communication, and help keep projects running smoothly.

This role requires someone who is organized, proactive, and able to manage multiple responsibilities across customer service, scheduling, coordination, data entry, and reporting. You’ll act as the operational backbone, supporting our internal teams, handling client interactions, documenting tasks, updating spreadsheets, and ensuring nothing slips through the cracks.

You will be working across various departments such as support, sales, marketing, and operations. The ideal candidate is tech-savvy, communicates clearly, and is comfortable using modern productivity tools like Google Workspace, Excel, CRM tools, Slack, Trello, and email automation platforms.

This is a long-term, ongoing role, suitable for someone who enjoys structured tasks, problem-solving, and helping teams operate efficiently.

Key Responsibilities

Manage email inboxes, respond to inquiries, and escalate issues when needed

Handle scheduling, calendar management, and meeting coordination

Maintain spreadsheets, data logs, and CRM updates

Perform data entry tasks with accuracy and consistency

Provide customer support via chat, email, or helpdesk tools

Assist with order management, follow-ups, and basic documentation

Prepare weekly reports, task summaries, and activity logs

Research information online and compile organized documents

Upload content to websites, blogs, or dashboards (as instructed)

Manage basic social media tasks (reply to messages, schedule posts)

Coordinate with teams for project updates and follow-ups

Assist with online purchases, bookings, and admin errands

Keep digital files, folders, and drives organized

Follow SOPs and maintain standards for each task

Execute repetitive tasks with precision and reliability

Required Skills

2+ years of experience as a Virtual Assistant or Admin Support

Excellent communication skills (written & verbal)

Strong command of English grammar

Proficiency with Google Workspace (Docs, Sheets, Drive)

Knowledge of Excel formulas and spreadsheet management

Familiarity with customer support tools (Freshdesk, Zendesk, Crisp)

Experience with project management tools (Trello, ClickUp, Asana)

Ability to multitask and prioritize

Strong attention to detail and accuracy

Fast typing speed with minimal errors

Basic knowledge of social media platforms

Ability to follow instructions and SOPs strictly

Good problem-solving and decision-making abilities

High level of professionalism and confidentiality

Reliable internet connection and updated computer

Tools & Technologies

Google Workspace (Docs, Sheets, Calendar)

Microsoft Excel & Word

CRM tools (HubSpot, Zoho, Airtable)

Customer Support Tools (Freshdesk, Zendesk, Gorgias)

Trello, Asana, ClickUp

Slack, Zoom, Google Meet

Email automation (Mailchimp, SendGrid)

File Management: Google Drive, Dropbox

Deliverables

Daily summary reports

Updated spreadsheets and CRM records

Completed customer support tickets

Organized documentation and SOP files

Scheduled meetings and confirmed appointments

Weekly productivity report

Two revision rounds per assigned task

Timely completion of delegated responsibilities

Budget Options

Hourly Rate: $10 – $30/hour

Monthly Retainer: $800 – $2,500/month (depending on workload)

Project-Based: $300 – $1,500 for short admin projects

Timeline

Week 1: Training, SOP review, onboarding

Weeks 2–4: Full task execution

Ongoing: Monthly retainer with weekly reporting and updates

Success Metrics

95% task completion accuracy

Response time under 2 hours for messages

Zero missed deadlines

Organized files and updated documentation

Positive feedback from internal teams and clients

Improved workflow efficiency

Ideal Candidate Profile

You are highly organized, reliable, and consistent. You enjoy helping businesses stay structured and operate smoothly. You take ownership of responsibilities and ensure tasks are completed with precision and professionalism.

How to Apply

Please share:

Your resume or professional profile

Two references or testimonials

A short video or text introduction

Tools you’re familiar with

Your availability and preferred pay structure

Shortlisted candidates will be contacted within 48 hours for a short practical task.