Virtual Assistant for Admin, Customer Support & Daily Operations

We’re looking for a highly reliable, detail-oriented Virtual Assistant to support our daily operations across admin tasks, communication, documentation, and basic digital workflows.

You will work directly with our team to ensure smooth operations, manage communication channels, organize data, handle customer queries, and assist in routine business processes.

This role requires someone who is proactive, professional, and able to juggle multiple small tasks across the day. You must be comfortable using modern productivity tools, managing calendars, preparing reports, and interacting with clients or customers when needed.

Our business spans multiple sectors including e-commerce, SaaS, digital marketing, and service-based industries — so flexibility and fast learning are extremely important.

The job is ideal for someone organized, tech-savvy, and capable of providing consistent daily support while maintaining confidentiality and professionalism.

This is a long-term position, starting with a monthly retainer and potential to grow based on performance.

Key Responsibilities

Manage emails, respond to inquiries, and maintain communication logs

Handle customer support messages (email, chat, social media)

Perform data entry and maintain spreadsheets or CRM updates

Schedule meetings, manage calendars, and coordinate appointments

Assist in creating documents, reports, and basic presentations

Organize files in Google Drive or Dropbox

Handle order tracking, follow-ups, and basic e-commerce operations

Research tasks (market research, competitor analysis, data gathering)

Assist with social media posting and content scheduling

Prepare weekly summaries of completed tasks

Manage basic bookkeeping entries (optional)

Update WordPress or Shopify pages (basic edits)

Communicate with suppliers, clients, or internal team members

Maintain task management boards (Trello, Asana, ClickUp)

Provide daily end-of-day reports and task updates

Required Skills

2+ years of experience as a Virtual Assistant or Administrative Professional

Strong written and spoken English communication

Experience with Google Workspace (Docs, Sheets, Drive)

Familiarity with data entry, spreadsheets, and CRM systems

Customer service experience preferred

Knowledge of social media posting tools

Ability to multitask and manage time efficiently

Excellent attention to detail and accuracy

Fast typing speed (35–50 WPM preferred)

Experience with e-commerce tools like Shopify or WooCommerce (bonus)

Basic knowledge of Canva for simple graphics

Ability to work independently without constant supervision

Strong confidentiality and professionalism

Problem solving and quick-learning ability

Portfolio or references showing past VA work

Tools & Technologies

Google Workspace (Docs, Sheets, Calendar, Gmail)

Microsoft Office

Trello / Asana / ClickUp

Slack / WhatsApp Business / Zoom

CRM tools like HubSpot or Zoho

Shopify / WooCommerce (basic admin)

Canva

Google Drive / Dropbox

Notion (bonus)

Deliverables

Daily task updates and organized communication logs

Weekly summary reports

Well-maintained files, spreadsheets, and CRM entries

Scheduled social media content (if applicable)

Completed research and documentation tasks

2 rounds of revisions on document-based work

Consistent support within agreed working hours

Budget Options

Hourly Rate: $15 – $40/hour

Monthly Retainer: $800 – $2,500/month (based on workload & availability)

Project-Based: $300 – $2,000 (for one-time admin or research tasks)

Timeline

Daily: Task execution, updates, and communication

Weekly: Reports, follow-ups, and admin organization

Monthly: Review of productivity, improvements, and workflow upgrades

Success Metrics

100% task completion within deadlines

Clear and timely communication

Improved organization and workflow efficiency

Reduced admin workload for management

Higher customer satisfaction scores

Zero missed meetings or follow-ups

Ideal Candidate Profile

You’re organized, consistent, and dependable — the kind of person who makes chaos look organized. You love structure, lists, dashboards, and keeping things running smoothly. You understand confidentiality, professionalism, and long-term reliability.

You’re not just a task executor — you help the business stay sharp, efficient, and productive.

How to Apply

Send your application with:

A short introduction about yourself

Your past experience as a Virtual Assistant

Tools you're proficient with

Your preferred working hours and timezone

References or portfolio if available

Shortlisted candidates will be contacted within 24–48 hours for a brief interview.