Part-Time Virtual Assistant for E-commerce Business

We are a growing e-commerce business selling home decor and lifestyle products, and we're looking for a reliable Part-Time Virtual Assistant to support our daily operations. This is a long-term position (6+ months) with potential for growth.

**About the Role:**

As our Virtual Assistant, you'll work approximately 20-25 hours per week, helping us manage various administrative and customer-facing tasks. You'll be an essential part of our team, ensuring smooth operations and excellent customer service.

**Key Responsibilities:**

**Customer Service (40% of time):**

- Respond to customer inquiries via email and chat within 24 hours

- Handle order tracking, returns, and exchange requests

- Resolve customer complaints professionally and promptly

- Update customers on order status and shipping information

**Administrative Support (30% of time):**

- Manage and organize email inbox using Gmail

- Schedule appointments and manage calendar

- Data entry and database maintenance

- Create and update spreadsheets for inventory tracking

- File organization in Google Drive and Dropbox

**E-commerce Operations (20% of time):**

- Process orders and update order statuses in Shopify

- Monitor inventory levels and alert team when stock is low

- Upload new products with descriptions and images

- Update product pricing and availability

**Social Media Assistance (10% of time):**

- Schedule posts on Instagram and Facebook using Buffer

- Respond to comments and direct messages

- Basic community engagement

**Requirements:**

**Must Have:**

- Excellent written and verbal communication skills in English

- 2+ years of experience as a Virtual Assistant or in customer service

- Proficiency in Google Workspace (Gmail, Docs, Sheets, Drive)

- Experience with e-commerce platforms (Shopify preferred, or WooCommerce/Amazon)

- Strong organizational skills and attention to detail

- Reliable internet connection (minimum 10 Mbps)

- Availability to work during US business hours (EST timezone) for at least 4 hours daily

- Ability to work independently with minimal supervision

**Nice to Have:**

- Experience with Zendesk or similar helpdesk software

- Basic knowledge of Canva for simple graphics

- Familiarity with social media management tools

- Previous experience in e-commerce or retail industry

- Knowledge of basic SEO principles

**Work Schedule:**

- Part-time: 20-25 hours per week

- Flexible hours, but must be available during core US business hours (9 AM - 1 PM EST)

- Monday to Friday (weekends off)

- Some flexibility for personal appointments with advance notice

**What We Offer:**

- Competitive hourly rate based on experience

- Long-term stable position with potential for increased hours

- Flexible work schedule within agreed hours

- Supportive team environment

- Opportunities for professional growth and skill development

- Performance bonuses for exceptional work

**To Apply:**

Please include in your proposal:

- Your relevant experience as a VA or in customer service

- Your familiarity with the tools mentioned (especially Shopify)

- Your availability and timezone

- Examples of similar work you've done (if applicable)

We're looking for someone who is proactive, detail-oriented, and genuinely enjoys helping customers. If you're reliable, tech-savvy, and ready to grow with our business, we'd love to hear from you!